Exchange of E-mails between Barrie Segal and Nick Lester. From: Barrie Sent: 04 April 2013 12:04 To: Nick Lester Subject: BPA members have complained about the operation of the Parking on Private Land Appeals (POPLA) service and has appointed its honorary treasurer John McArdle to carry out the review. Importance: High
Mr. Nick Lester London Councils. Dear Mr. Lester
Transport Xtra reports that BPA members have complained about the operation of the Parking on Private Land Appeals (POPLA) service and has appointed its honorary treasurer John McArdle to carry out the review. Specificall the article states
"The British Parking Association (BPA) is carrying out a review of the Parking on Private Land Appeals (POPLA) service just six months after its launch, following complaints from enforcement operators. The association has appointed its honorary treasurer John McArdle to carry out the review."
It would appear that there are serious issues with the POPLA service. Could I please have a press response.
Regards Barrie Segal Founder of The AppealNow.com Newsletter(tm)
Dear Barrie
London Councils would comment as follows:
"The British Parking Association agreed with London Councils to develop the Parking and Traffic Appeals Service (POPLA) in June 2012. POPLA commenced work on 1 October 2012, on time and within budget.
"The introduction of a brand new appeals service has inevitably had an impact on the way in which operators do business and in some cases operators have had to change their ways of working significantly. This was, however, the objective of the service.
"As is the case with any completely new service, some teething troubles emerged over the first three months of operation, which led to concerns being expressed. However these issues have all been resolved and the service is currently operating without delays or outstanding issues."
Yours sincerely
Nick Lester Corporate Director, Services 020 7934 9905
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